Our Cancellation Protection Plan covers you so you can relax with peace of mind and reassurance, knowing you are protected should you need to cancel.
If you have our Cancellation Protection (calculated at 5% of your rental cost) you can receive a 100% refund if you cancel your booking right up to two days in advance of your arrival date for the following reasons:
- Illness to you or a named member of your group (covered by a valid doctor’s certificate)
- Death to you or a named member of your group (covered by a valid coroners certificate)
- Jury service for you or a named member of your group (covered by a valid court notification)
- Government public health restrictions mean it would be unlawful to travel or stay at our accommodation (i.e. during a pandemic)
Alternately if you have our Cancellation Protection you can receive a 50% refund if you cancel your booking right up to two days in advance of your arrival date for any other reason other than those named above.
* All refunds are subject to a £25 administration charge
IF YOU DO NOT HAVE OUR CANCELLATION PROTECTION
If you have not taken out our Cancellation Protection and you need to cancel your booking, you will not be eligible for a refund of your rental deposit (due at point of booking) or your rental balance once paid (due 6 weeks prior to your arrival date) and you will need to claim this back through your own holiday insurance provider. Your damages deposit however would be fully refundable if you did not come to stay.
HOW TO MAKE A CLAIM
To cancel your booking written notice via email would need to be received by us at least 48 hours prior to your booking arrival commencement date and then written proof, for example a valid doctor’s/coroners certificate for illness or death, or a court notification for jury service, via recorded delivery for your reason for cancelling would need to be received for a 100% refund. For all other reasons no paperwork is needed to receive your 50% refund.
The maximum trip cost cover is £20,000. Bookings with a trip cost in excess of this are not covered. Bookings with trip costs over £20,000 will need to purchase additional travel protection, if required.
Cancellations made 1 day prior to or on the day of check-in will not be eligible for a refund. Example: For a check in on Saturday, guests could cancel the Monday, Tuesday, Wednesday, and Thursday before, but not Friday (1 day before) or the Saturday (day of check in).
Complete Holiday Homes strongly recommend that guests have independent holiday/travel insurance to cover themselves against eventualities such as air flight cancellations, lost baggage, medical cover, emergency evacuation, war, terrorism, etc.